FREQUENTLY ASKED QUESTIONS
Thank you for visiting www.timetactile.com (hereinafter referred to as the “Website”). To ensure that you have clear and transparent information when using the services of this Website, please read the following FAQs (hereinafter referred to as the “Terms”) carefully. These Terms are intended to answer the frequently asked questions (FAQ) that users may encounter when using this Website.
FAQs
1.1 How do I create an account?
To create an account, please visit our registration page and provide the required personal information, including name, email address and password. After completing the registration, you will receive a confirmation email. Please follow the instructions in the email to confirm your account.
1.2 I can’t find my order, what should I do?
If you can’t find your order, please check your spam folder to make sure you haven’t missed the order confirmation email. You can also log in to your account to view your order history. If the problem persists, please contact us through the customer service email.
1.3 How do I modify my account information?
You can modify your account information by logging in to your account and visiting the “Profile” section. If you need to change information related to orders or payments, please contact customer service directly.
1.4 What payment methods does this website accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, etc. The specific payment methods will be displayed at checkout.
1.5 How can I return the goods if I am not satisfied with the goods I purchased?
If you are not satisfied with your order, you can apply for a return within 14 days after receiving the goods. Please ensure that the goods are unused and in their original packaging. For detailed return procedures, please refer to our return policy page.
1.6 How to ensure my information is safe?
We use the latest encryption technology to protect the security of user information. We will regularly update security measures to ensure the security of user data and payment information.
Disclaimer
We are not responsible for any losses caused by the use of this website, and the information in these terms may be inaccurate or outdated.
Modification of terms
We reserve the right to modify these terms at any time. All changes will be published on this website and will be publicly effective. It is recommended that you check the latest information regularly.
Applicable law
The formulation and interpretation of these terms shall be governed by German law.
Thank you for visiting www.timetactile.com, we look forward to providing you with excellent service!
