REFUNDS OR EXCHANGES

Thank you for choosing www.timetactile.com! We are committed to providing you with high-quality products. If you are not satisfied with your purchase, our Return and Exchange Policy will support you. Please read the following terms carefully to understand how to make a return or exchange.

1. Return Policy
   ●Return Period: You have 30 days from the date you received the product to request a return.
   ●Return Conditions: The product must be in unused, undamaged condition and should include the original packaging, all accessories and instructions. We reserve the right to reject unqualified returns.
   ●Return Request: To request a return, please contact our customer service team via email and let us know your order number and the product you want to return. We will provide you with a return authorization and return address.
2. Exchange Policy
   ●Exchange Period: You have 30 days from the date you received the product to request an exchange.
   ●Exchange Conditions: The exchanged product must be in unused, undamaged condition and should include the original packaging, all accessories and instructions. We reserve the right to reject unqualified exchange requests.
   ●Exchange Request: To request an exchange, please contact our customer service team via email with your order number and information about the item you want to exchange and the replacement item. We will process your request as soon as possible after receiving your request.
3. Refund Processing
   ●Once we receive your return and confirm that it is eligible for return, we will process your refund within 5 business days. The refund will be refunded to your payment method.
   ●You may experience some delays in processing the refund by your bank or credit card company, the specific time depends on the bank’s policy.
4. Shipping Costs
   ●Return Shipping Cost: Unless the item is defective or the wrong item is sent, the shipping cost of the return is borne by the customer.
   ●Exchange Shipping Cost: For items eligible for exchange, you are responsible for the shipping cost of reshipping.
5. Failed to Deliver Orders
   If your order is not successfully delivered during the delivery process, or the order is returned due to an incorrect address, you need to contact customer service to arrange for reshipment, which may incur additional shipping costs.

Thank you for choosing www.timetactile.com, we look forward to serving you and making sure you are satisfied with your purchase!