SHIPPING INFORMATION
Thank you for visiting the official website of prodono GmbH! We are committed to providing you with efficient and reliable transportation services. Below are our shipping terms and conditions, which specify the shipping companies, shipping methods and related details.
1. Shipping scope
prodono GmbH focuses on providing delivery services to customers within Germany. Our delivery covers all major cities and surrounding areas.
2. Shipping companies
We cooperate with the following well-known German shipping companies to ensure that your order is delivered safely and on time:
DHL: Provides a wide range of logistics services, including standard and expedited delivery, covering the whole country.
Hermes: Provides affordable delivery services, suitable for the delivery of standard packages.
DPD: Provides reliable express delivery services, suitable for all types of packages, and supports door-to-door delivery.
GLS: Fast delivery service for business and personal packages.
3. Shipping methods and delivery times
We provide the following shipping methods:
Standard shipping:
The estimated delivery time is 5 working days, applicable to major cities and regions in the country.
For remote areas, the estimated delivery time is 6 working days.
Expedited Shipping:
The estimated delivery time is 2 business days. It is only available in major cities and regions. Please confirm the specific services and fees at checkout.
4. Shipping Costs
Shipping costs will be calculated based on the weight, volume and destination of the order and will be clearly displayed at checkout.
5. Order Tracking
After your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your package in real time on the official website of the corresponding shipping company.
6. Shipping Insurance
We provide basic shipping insurance for all orders. If your package is lost or damaged during transportation, please contact us within 24 hours of receiving the package and we will assist you in processing the claim.
7. Customer Service
If you have any questions about shipping terms or services, please contact our customer service team by email ([email protected]) or phone (+49 8938037575). We will be happy to serve you.
Thank you for choosing prodono GmbH, we look forward to providing you with quality products and services!
